Testimonials


  
(Photos courtesy of  Mithun Oorath, www.ithephotographer.com)

 Here is what our customers are saying about us.....

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"Mercedes was very helpful in meeting our goals on the price and selecting the right car. The purchasing process was very smooth. I highly recommend this dealership."
Yan from Chicago, IL

"Paul Marchetti rocks. He sold me my new 2015 Outback when I fully planned to walk off the lot, not ready to buy that day.  He didn't do this using any of the tired old consumer cliches about pushy car salesmen, he did it by listening to what I wanted, working with and respecting me as a customer, and doing everything to make the sales experience worth my time. I was blown away at how easy it was.I will definitely refer my friends to Southern States and Paul in particular."
Michael from Raleigh, NC

"I had a great experience with all of the personnel that I interacted with, whether they were working with me on my purchase or not. The Sales Rep and the Finance Rep were very patient with my many questions, made sure that I was clear on all the points and details and that I was able to get exactly the car I wanted. This is the 2nd new Subaru I have bought from Southern States, the last one was almost 18 years ago, and it is now my husband's everyday vehicle. I'm so excited about my new Crosstrek Hybrid. I've been waiting impatiently for years for Subaru to make a Hybrid. It was well worth the wait. As I am more than willing to tell anyone and everyone, I wouldn't buy any other car than a Subaru. I trust their safety and reliability and don't feel as safe in any other car. I'm a driver for life."
Marcia from Knightdale, NC

"If there were 6 stars, Donnie Jackson would earn them for his patience and exceptional help that he gave me with the purchase of my new Subaru Outback. I began an e-mail exchange with Donnie more than 8 months ago. He answered all of my questions but I was afraid to pull the trigger and purchase a new car. I emailed him and told him that I just wasn't ready and there was never any pressure from Donnie. The day we happened by to look at the cars again, it was Donnie's day off but then he came walking up and immediately went to work showing me all of the special features of the Outback. I was so confused about the variety of options but Donnie helped me narrow down piece by piece as to what accessories were important to me. He spent most of his day off helping me and I am now the proud owner of a beautiful red Subaru Outback that has the most important feature for me. As a watercolor teacher that goes to many venues to teach each week, the push button automated tailgate will be fantastic as I load my many art items. I can't wait for my next class so I can truly enjoy my new car. If anyone would ask me about my experience with Subaru and Southern States Subaru, I would tell them that you can't get better service from a nicer guy like Donnie Jackson and the entire team at Southern States."
Janie from Raleigh, NC

"Thanks to Angel I am now the proud owner of an Outback!!! This being my first solo purchase of a car, she made the process unlike all the horror stories I was told about. I am looking forward to my future relationship with Southern States knowing that if things aren't smooth I have Angel in my corner!!!!"
Bev from Rolesville, NC


"I was very pleased with my sales lady, Deborah Tutone! As a woman who has purchased autos in my name before, I found that salesmen always talked to my husband and not to me even though I was one one buying the car. Debbie sold this car to me, She was very down to earth and took time with us to explain all the features on the Outback. She was not at all pushy. She just seemed like a friend who had tried a product, found it to be a good thing and couldn't wait to tell another friend about what she knew to be true. Southern States is truly lucky to have her and her sales team."
Mary from Wilson, NC


"I bought a 2015 Subaru Forester from Angel Sorrell. Dealing with her and with Southern States was an absolute pleasure. When I first came in, I was looking at the Crosstrek. She showed me what I wanted to see without a lot of pressure to upsell me, or "get me into a car today", which is what I expected. When I finally figured out what I wanted was a Forester, I came back and asked for her best out-the-door price on a specifically-equipped vehicle, that's exactly what she gave me. Other dealers wouldn't even believe what a great offer I got without seeing it in writing. That told me hers was the only offer I needed to consider. Throughout the inspection, test drive, and purchase, Angel was friendly, courteous, and very knowledgeable about the car. She made the purchase process and the introduction to my new Forester a real pleasure. I look forward to working with Southern States in the future and hope that Angel will be there the next time I need her."
Gary from Raleigh, NC


"Absolutely awesome! I worked with Donnie on my new Outback, first by phone and then in person at the dealership. Total time to complete financing/paperwork, meet the Service staff, and orient me on the car was less than an hour. Donnie's attention to my needs of not having a lot of spare time was much appreciated and well received. Great stuff!"
Thomas from Pine Apex, NC


"Great experience for trading my old and buying a new Subaru Outback, from start to finish! Saleperson was great! No hard sell but was very knowledgeable, informative and answered my questions honestly and accurately. Addressed my personal concerns in an understanding and caring way and followed up without being pushy. Sales manager equally helpful, sincere, and accessible....not locked away mysteriously behind closed doors. The Business Officer was also knowledgeable and very helpful in explaining the loan option and the protection and maintenance plans so that I could make my own decision. Again, no pushy approach...just informative. All in all, a five star rating for a five star car buying experience! A team approach that worked well for me. My only regret is that I live 3 hours away from this Southern States dealership! I am a happy customer and will highly recommend Southern States to others!"
Susan from Pine Knoll Shores, NC


"My experience with Southern States Subaru was outstanding. I am from Hampton, VA and found the car online. Mercedes, my sales associate, helped me through the process and provided any and all information I asked and didn't ask for. She followed up with me multiple times to ensure I understood the price and the condition of the car. The online service team followed up and assisted in making sure that the buying process on Saturday went as smooth and quickly as possible. Once I reached the dealership, Saturday morning, Mercedes and my car were ready. She made sure the car was washed and detailed so I wouldn't have to wait. The rest of the associates that I interacted with were kind, supportive and helpful. The "business manager" was involved and checked in multiple times to make sure the process was going perfectly. I felt comfortable and like the most important customer. I have all intentions of buying my next Subaru from Southern States, regardless of the distance."
Kaitlyn from Hampton, VA


"Angel Sorrell was one of the most patient, warm, and encouraging people I have met. I had fears about going in to an auto place based on past experiences elsewhere and having that icky feeling of being pressure to Buy. Angel answered all of my questions, and provided a fair assessment of the different options I was balancing. I appreciated her help so much, that instead of my original plan of test driving and waiting a week to buy, I bought my car on the spot. I couldn't be happier!"
Stef from Durham, NC


"Grateful and satisfied customer here thanks to a fantastic experience facilitated by Deborah Tutone. I am an extremely picky car shopper, not just when it comes to the car, but the whole experience. I carefully research my vehicles before purchasing and Debbie picked up on this right away. Beyond that she worked with me through what was essentially miserable conditions. I live 3 hours away from the dealership, and while I was shopping I had limited cell reception and mostly just email. Debbie worked with me on my bottom line, finding a number we were both comfortable with and after making the long trek to the dealer I drove away in an amazing 2015 BRZ. I can assure you the trip home didn't seem like 3 hours. My new car is in my garage and I am very grateful I shopped around and found Debbie and Southern States Subaru."
Nathan from Chesapeake, VA


"It was cold, very cold.. but also my only day off of the week. Went to 7 lots in Durham, Cary, and Raleigh looking for a car. Already had a check from my credit union just needed to find a car. Not one salesman even came out to meet us while we were at any of the dealerships until we got to Southern States in Raleigh where Paul Marchetti come out in the cold and greeted us. Now no one likes a sales name bugging them non-stop while they are looking at cars but for no one else to even say hello? It was a huge turn off for me....Paul coming outside that night is the reason I bought a car from him the next day. Battery on the car I wanted was dead so Paul had it charged, cleaned and ready to go before I came back the next day for paperwork. Great salesman, and because of him I will return to the dealership for my next new car."
David from South Hill, VA

"We had an excellent experience! From start to finish the experience was pleasant and professional; we felt confident in our purchase. There were no concerns that we were being duped or getting a bad deal - Paul was up front about the pricing and wanted to get us into the car that worked best for our needs. He was very knowledgeable about each model which helped in ensuring we were making the best decision. We are very pleased with our purchase and will definitely be repeat customers of Southern States Subaru!"
Christin from Raleigh, NC


"Great experience--second time buyer, with Tim as the sales person; that should say it all!"
Glen from Clayton, NC

"This was the third dealership we visited over the course of two days. Right away there was a huge difference in the customer service we received. Our salesman Tim was friendly and professional. He went out of his way to help us get the best deal possible and didn't hassle us with the typical BS we received at the previous 2 dealerships. It tool us the same amount of time to buy the vehicle as it did to get a price at the dealership in Jacksonville. The service was so good we will be making the almost three hour drive whenever we need assistance with our Subaru."
Roy from Fayetteville, NC


 "Great Quality, and professionalism. the sales person was very helpful and kept me informed on everything. Top notch. Matthew Davis"
Tomasz from Fayetteville, NC

"I was very pleased with my Southern States experience. Donnie was great and was very helpful in reaching my target price on the vehicle I purchased. I appreciated being able to test drive the car for a longer period and distance than normal, as well."
Amanda from Raleigh, NC


"I'd like to tell you how impressed I was with your sales representative Mercedes Duck. She was very professional, knowledgeable, and patient with my bombardment of questions. I asked hundreds of questions, and could not stump her. She knows the Outback inside & out. To be honest, my husband and I started out the day figuring we were going to buy a Honda, but I had committed to test drive the Outback so we went to Southern States first. It was Mercedes' who single handedly changed our minds. She sold us on the Outback, and I'm glad she did cause I absolutely love the vehicle! Please give my thanks to Mercedes. Also, please thank Shaun & Patrick. They were wonderful too!"
Shannon from Raleigh, NC 


"I am so pleased with my experience at Southern States Subaru! Angel was professional, knowledgeable and helpful. Everything about my experience was positive and I absolutely love my new 2015 Subaru Forester."
Julia from Raleigh, NC 


"We had the pleasure of working with Matt Davis for the purchase of our first Subaru. We started the process online and Matt was quick to respond to our price request. He was also very patient with us as my mother had to have emergency surgery just after I started the process! He contacted me when the truck drove in with the new Outbacks! Matt was very familiar with the product, understood our needs, showed us options, and got a good final price. Everything went very smoothly."
Kathleen from  NC 


"I have never had such a great car buying experience! And we are loving our new car."
Linda from Youngsville, NC 


"Angel was an excellent sales person. Personable, and very knowledgeable about the vehicles. She has also provided follow-up support. Would definitely buy another vehicle from her and have already recommended her to my friends."

Diane from Castalia, NC

"Donnie Jackson was our sales rep for our purchase of a 2015 Subaru Outback. There was a glitch in the delivery of the vehicle to your location. Donnie spoke with us daily regarding the delivery status and notified us immediately upon its arrival..."
Virginia from Willow Springs, NC 


"Perfect customer service. Tim Griesbauer was awesome..."
Lee from La Grange, NC 


"I purchased a 2015 Forester and was very please with my sales rep, Kristin, who helped me work through the process..."
Keith from Wake Forest, NC 


"Tim Griesbauer was excellent..."
Adam from Holly Springs, NC 


"Loved our experience dealing with Tim on the purchase of our new 2014 Impreza. Thanks for all your knowledge and help..."
Richard from Raleigh, NC 


"I had an excellent experience working with Kristin HIcks and Sean buying my 2015 Forester.
It was a very hot afternoon and Kristin showed me a number of cars and was knowledgeable about them which helped me pin down the right model for me..."
David from Raleigh, NC


"Awesome all around! Donnie Jackson was a pleasure to work with--direct, responsive, fair, helpful, and very nice. He made the buying process easier and delivered above expectations. When we came in to get the car last Saturday, he had it ready to go and we were in and out in 15 minutes! Thanks to Donnie and the team at Southern States for a great car buying experience. We're thrilled with the car and would consider driving down if we need to buy another Subaru!..."
Ralph from Raleigh, NC 


"Great customer service ... Love their service department staff. Very helpful and knowledgeable..."
Thomas P Raleigh NC 


"An outstanding new purchase experience. Almost everything was handled via email and phone. I requested my vehicle to be ordered with exact specifics and got exactly that. All I had to do was show up to the dealer, sign, and leave with my 
vehicle. Excellent sales team, I recommend Sean and Lance."
Guest Cary NC 




"Absolutely the best car buying experience I've ever had. I walked in with my two kids late one Thursday afternoon with a print out from the Jeep dealership and horror story of how much of my time they just wasted trying to sell me everything but what I specified. Pete listened to what we were looking for and said he had a 2013 Outback that just came in and would have everything we were looking for. It's perfect and we were able to close the deal Friday and get the storage rack installed in time to take it on our first cross country family road trip!"
Kelly B Raleigh NC 
 

"Great experience. I highly recommend Pete. He worked hard to get us what we needed in a very tight turnaround so we could take our new Outback on our first cross country family road trip!..."
Obrienwrite Raleigh NC 

"I should probably take my temperature to make sure I don't have a fever, because this can't be me, giving a very good review to a car dealer repair center. 

I have this theory (one that has been challenged by others, usually males, in my life) The theory is that if you let a mechanic "fix" your car it will lead to, uh, well, PROBLEMS. This theory has played out in reality more times than I can say, so when I HAD to take my car to Southern States Hyundai for some recall work as well as warranty work, in order to pass state inspection, I felt like a sitting duck.

I will say I was impressed driving into their repair warehouse (it's nice) Greeted warmly. But wasn't sure if I was being trussed for baking. The next day the phone call came. Brake lights that were out could be fixed by warranty. Other recall work could be done, BUT they were worried about my this and my that. Knowing the car had fifty thousand miles on it, had done some rough trips and they just might be right, I agreed to $400 worth of flushing, manicures, pedicures, and other conditioning enhancements (sorry, I don't remember nor know the lingo, I just want my car to purr like a kitten and not break down on 540 somewhere, ya know?)

Anyway, I can say this is the ONLY time I've ever picked up my car where it was LESS than they had quoted on the phone. Still not cheap, but ironically it did kinda purr for awhile. Then two weeks later, dah dah dah dum...(theory theory)...something else goes wrong with my car. Take it back. It spends all day there. They fix it. I go to pick it up. Get in, turn the AC knob and the fan (that they had supposedly just fixed) is NOT working. They take it back in. They juggle some stuff, order another part, and I go my temporarily rigged way, only to have it mess up on me along with a turn signal that suddenly disappeared on I-40....THEORY THEORY. Had to rent a car because we were going out of town for the weekend, and not having a turn signal isn't smart. (TIP, Price line...$15 a day for a mid-size, but still, I shouldn't have needed a rental car).

To make a long story short, when I took it back one more time, they got it all right. NOTE, I NEVER had to pay another cent. I never paid for ANY of these repairs (see Hyundai warranty...WONDERFUL). And for my troubles, they even detailed my car before I picked it up the last time! (ever had car repair do something EXTRA for free? First time for me too!) I have now waited several weeks to make sure my THEORY wouldn't happen again. It has not, and I sorta hang my head in shame. I do wish they had told me the first time I was there, rather than last, that they have FREE shuttle service to work, so I wouldn't have had to bother so many people for rides. 

In conclusion...I am forced to TRUST a car dealer for auto repair. Was it fool-proof? No. But I now believe their INTENT is good and genuine, and that's all we can ask (hope) for. And they could not have been nicer either."


Lori R. Raleigh NC